Skills & Competencies for PC Maintenance Technician III

PC Maintenance Technician III job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for PC Maintenance Technician III

Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

JOB RESPONSIBILITIES for PC Maintenance Technician III

Resolves internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires.

PC Maintenance Technician III SALARY RANGE

BASE 50%
$69,055
TOTAL 50%
$70,562
Job Level
A03
Job Code
IT10000070
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

PC Maintenance Technician III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each PC Maintenance Technician III skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

2 hard skills or competencies (industry competencies) for PC Maintenance Technician III

1 Industry Competency – Equipment Diagnostics
Proficiency Level -3
Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Names the commonly used diagnostic equipment, including but not limited to ohms meters and voltage meters.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the equipment analysis, troubleshooting, diagnostics, and repair to minimize production downtime.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Utilizes diagnostic software and testing equipment to determine and troubleshoot defective electronics.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees laboratory analysis and ensure that testing is being completed per quality standards.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Sets guidelines on the proper use and maintenance of all equipment diagnostics.
See 4 More Skill Behaviors
2 Industry Competency – Hardware Troubleshooting
Proficiency Level -3
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Names the processes used in troubleshooting hardware components including computers, printers, and other components.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports users by answering questions and troubleshooting basic problems related to computer systems hardware.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Works with end users to identify and deliver required PC service levels.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Recommends improvement on the daily hardware troubleshooting procedures and methods.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Refines rules, policies, and protocols related to hardware troubleshooting to keep alignment with business requirements.
See 4 More Skill Behaviors
3 PC Maintenance Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician III
Proficiency Level - 4
5 Competency for - PC Maintenance Technician III
Proficiency Level - 5

6 general skills or competencies (Job family competencies) for PC Maintenance Technician III

1 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step process of the back-end system as it relates to technical support.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Receives and answers customer calls to identify root cause of technical issues and concerns.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Researches technical developments to adapt new tools and drive seamless technical support delivery.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Recommends improvements to current technologies and methods to improve the quality of technical support.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Forecasts future trends in technical support services to create new approaches in handling customer concerns.
See 4 More Skill Behaviors
2 Job Family Competencies – Computer Hardware
Proficiency Level -3
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Names some of the components of internal computer hardware.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Tracks computer hardware assets and their specifications within the departments.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Tests and debugs computer hardware to identify functional or performance issues.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Recommends innovative ways to troubleshoot complex computer hardware issues across our organization.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the set-up of computer hardware to increase our organization's operational efficiency.
See 4 More Skill Behaviors
3 PC Maintenance Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician III
Proficiency Level - 4
5 Competency for - PC Maintenance Technician III
Proficiency Level - 5

7 soft skills or competencies (core competencies) for PC Maintenance Technician III

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the analysis of our business and operations processes for SOP design and development.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Researches new tools and techniques for SOP daily management.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Resolves complex issues arising from SOP practices; develops preventative solutions accordingly.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Monitors industry for SOP trends and best practices; makes recommendations about those that benefit our business.
See 4 More Skill Behaviors
2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
See 4 More Skill Behaviors
3 PC Maintenance Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician III
Proficiency Level - 4
5 Competency for - PC Maintenance Technician III
Proficiency Level - 5

Summary of PC Maintenance Technician III skills and competencies

There are 2 hard skills for PC Maintenance Technician III, Equipment Diagnostics, Hardware Troubleshooting.
6 general skills for PC Maintenance Technician III, Technical Support, Computer Hardware, Computer Troubleshooting, etc.
7 soft skills for PC Maintenance Technician III, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a PC Maintenance Technician III, he or she needs to be proficient in Standard Operating Procedures (SOP), be skilled in Attention to Detail, and be skilled in Maintaining Focus.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.